With over 60 combined years of studying and assessing customer behavior, we help our clients create an exceptional experience for their customers. We have vast experience in the public sector implementing better customer experiences in less than 30 days. We also provide these services in the private sector across all industries.
CX260™ focuses on equipping customer service teams with soft-skills through a daily dose of short, impactful and easy to use trainings. Each training utilizes the SATRDÉ S.T.E.P.™ methodology to assist each trainee with comprehension and putting into practice what they learn. Each trainee will receive relevant content to Study, Test, Equip and Practice. Lessons will be 5-10 mins long and will be automatically assigned with email notification as a reminder.