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Detailed Salesforce CRM Overview

Salesforce is perhaps the most popular CRM system. Salesforce is a cloud technology company that was founded about twenty years ago in America, San Francisco. It is currently the market leader in CRM software.  Salesforce is an industry giant, occupying over 20% of the CRM market share. It's known for its innovation, rich feature set, and endless customization options. 

There are many things about Salesforce CRM that make it a practical choice for today's businesses, from its wide range of features to the scalability of its offering. However, this is not the easiest thing you will ever apply to your business. This is the tool you will need to have one person or group of people use in your organization.

Advantages

• Comprehensive tools for every aspect of the business
• Support
• Sales and marketing experience
• Modern reporting and analytics
• Artificial intelligence
• Endless integration with third-party tools

Disadvantages

• Expensive
• Long and serious training

In this review, we`ll focus on the CRM trifecta of sales, marketing, and service clouds and describe some of their key features.