What is Zenlatam?
To be a Latin American leader in development and consulting projects, applying cutting-edge mechanisms for the projects in which we participate, creating extraordinary results and the absolute satisfaction of our clients.
Management of service tickets
You can turn all the conversations you have with customers into service tickets, so you can prioritize, categorize and assign them to the right people in your company.
Unlike mail, our ticket system has been designed to enhance the collaboration of work teams and the productivity of your agents. This means that you can do much more than just reply to messages. Prioritize each ticket based on keywords, assign each ticket to a specific agent and group so there is no confusion about which agent should be working on a particular ticket. Filter tickets based on specific properties so that the most important tickets are always front and center of work.