Is Freshworks CRM affordable?
The basic Growth plan is affordable at US$ 29/month. However, it lacks some essential features like sales forecasting, multiple pipelines, and collaboration tools. To access these features, you must upgrade to the US$ 69/month Pro Plan. That may be quite a jump in price for some small businesses.
What features does Freshworks CRM offer?
Freshworks CRM has a few special elements besides basic CRM functionality, such as:
- AI-powered lead scoring that automatically updates each time a lead interacts with your business.
- Dozens of report templates to help monitor marketing campaigns, sales activities, and team performance.
- Visitor tracking to help determine visitor intent.
- Ensure web visitors receive attention in real-time using AI-powered chatbots.
- The AI assistant, Freddy, analyzes every deal and helps you with insights and the next best steps.
- Several built-in alerts, such as upcoming contract renewals and deal rotting.
Is Freshworks CRM easy to use?
Freshworks CRM is intuitive, with a simple menu to the left of the screen that makes navigation easy and a dashboard that puts your tasks at the forefront of your screen. Building and sharing reports is a straightforward process. Plus, many manual activities can be automated, such as lead enrichment and updates, saving time and energy for your team.
Does Freshworks CRM offer good customer service?
Freshworks CRM does an outstanding job in customer support, making it easy to reach the support team via phone, email, or live chat, and offers extensive self-help options like videos and articles. Live support is available 24/5.