What is Intercom?

Intercom is a solution platform that helps marketing, sales, and support teams better communicate with customers. It engages and supports customers via its bot-based algorithm,  in-app and push messages, targeted emails, and an integrated help desk. It helps to group leads according to various criteria and automatically assign a conversation to the right service agent or team.

Intercom serves sales teams across all industries by sending automatically targeted messages on a 24/7 basis and also chatting with potential customers. In addition, you can segment your customers according to the plan, session, monthly spend, and so on to send the right message to the right audience through the right communication channel. The multi-channel communication feature allows your customers to contact you through your website, email, or social media like Facebook.

This CRP allows you to create a public help center with answers to the most frequently asked questions and provides feedback that let clients get in touch if they can`t find the answer from the help center.  Service agents' profiles are available with photos to inspire trust, and chat is equipped with reading receipts, emojis, and typing indicators that make for a modern and user-friendly support experience.

Intercom offers other features that include customer context keeping, call-out collaborations, scheduling, group conversations, chat volume management, scheduling, CRM integration, qualification, and routing. 

Intercom can be integrated with existing tools like Salesforce, Zendesk, Segment, etc. The platform also works as a mobile app, allowing users to respond to leads on the go through their iOS or Android compatible devices.