What is LiveChat?

LiveChat is a premium online chat platform that enables customer support representatives to communicate with clients directly on their website, through social media, or through smartphone, web, or messaging apps. LiveChat is regarded as a basic dialogue box that stands on a website and is easy to integrate, tweak, and rebrand.  As a result, it's a comprehensive customer service software that meets all of a company's communication demands.

It is trusted by over 35,000 businesses all around the world. Agents can use it through a web browser, as well as specific programs for Windows, Mac OS X, and iOS and Android mobile devices. It was created with the goal of offering exceptional customer service. It connects with over 100 SaaS applications. Now, LiveChat is one of the world's leading providers of client service solutions.

There are many benefits of using LiveChat on your website. Some of the highlights include:

  • The number of completed transactions is increasing thanks to LiveChat.
  • It helps in increasing expected revenue.
  • It helped businesses improve their sales conversion rate and client happiness.
  • Users of LiveChat get quick and easy access to corporate representatives.
  • LiveChat is a safe communication channel since all conversations are protected.

Existing Contacts or Leads are connected to the Chat sessions, or a new Contact or Lead is formed. Additionally, supplemental data from linked CRMs is displayed during LiveChat sessions if a visitor is already recognized there.

Using chat invites, you may see who is visiting your website and make a decision strategy. Clients can begin a discussion with you at any moment while browsing your website. By directing your consumers on the right road, you can lower the rate of shopping cart abandonment. Increase client loyalty through strengthening and deepening customer relationships. With the use of a ticketing system, you may provide customer care at any time of day or night. To assess your customer service efficiency, use complete reports and analytics.

LiveChat lets you take customer service to the next level with powerful chat tools that help you instantly support your customers and create an experience that customers love and value. It is a web service that allows customers to communicate in real time with someone from the company whose website they visit. Live support applications are commonly used to provide immediate customer support, answer customer questions, and guide customers in the sales process.