What is Really Simple Systems CRM?

Really Simple Systems (RSS) is designed for small to medium-sized B2B organizations. It`s an easy-to-use CRM with a strong customer support system. The fully customizable platform and clean design make it accessible to users who lack tech-savvy. Businesses can scale faster using RSS`s lead management, customer profiles, sales pipelines, and automation tools. The customer support team is where the system truly excels. Unlike other companies that charge more for support, Really Simple Systems provides chat, telephone, and email assistance at no added cost.

Ease of Use Really Simple Systems (RSS) has a clean and straightforward design that`s easy to navigate. It`s not as intuitive as some other systems in its price range, such as Zoho CRM. But the company offers an exceptional level of support--both human and online. When you open the CRM, each screen offers a question mark icon. With just a click, you get an explanation of the current page`s function.

There is also live chat, introductory videos, webinars, and a Customer Support Hub. Sales Features RSS offers 360-degree customer profiles which include details like web behavior, interaction history, and demographics. The timeline feature gives a quick and visual reference of who the client is and where they are on their customer journey.

Pipelines are fully customizable to your sales process. Opportunity lines break down into sales opportunities and their probability of success. You can also manage the sales process beginning to end, from top-of-funnel communication to quotes to payments. Really Simple System organizes your day into workflows and prevents missed sales opportunities. It also offers automatic tracking of appointments, tasks, correspondence, and more.

You avoid duplication of effort and spend less time on data entry. Marketing Track marketing campaigns from a single, simple dashboard. You can build automated marketing campaigns, track their success, and print reports directly from your dashboard. Unlimited custom fields capture customer data to record what`s important and segment contacts. You can then send bulk campaigns using design templates, personalization, and dynamic mailing lists.

The simple marketing plan gives you 5000 emails/month and the advanced marketing plan includes 50,000 emails/month. RSS`s analytics provide transparency into cost per lead, cost per opportunity and cost per sales to gauge your ROI. Customer Service Really Simple Systems creates a highly visual system for tracking cases. At a glance, you can determine the priority of a case and its progress.

This makes it easy to fulfil service level agreements. All new cases from email and web forms are automatically recorded. A customer portal is also available for self-service, online payments, and bookings. Most customer service features are available at only the Professional and Enterprise subscription level. So, expect an added cost if you want full functionality for your service department.