What is Snapforce CRM?

Founded in 2011, Snapforce offers a customer relationship management (CRM) system with three pricing options. This web-based product is suitable for B2B and B2C businesses in almost any vertical and comes with a virtual phone system included at no additional cost.

Benefits of Snapforce CRM

Here is the list of the main advantages of this software package:

• Sales forecasting 
• Task management
• Opportunity management
• ​​Contact management
• ​​Salesforce automation
• Lead management
• ​​Mobility
• Full barcode installation
• Audit trail 
• CRM and prospecting

Here is the list of some features of this software:

• Online assistance (forum, tutorials)
• Technical support (phone, email, chat)
• Online voicemail
• Call transfers
• Call barging
• Call tracking
• Call coaching
• Call queues
• Automatic call distribution
• Video conferencing
• Conference bridge with dial-in and toll-free included 

Most importantly, the software helps eliminate manual call recording. More, you can combine it with Snapforce's world-class CRM to take advantage of a seamless system platform.

Integrations & APIs

Snapforce CRM offers APIs to integrate with other IT applications like CRM. These integrations allow, for example, to exchange data, connect to a database, or even synchronize files between several computer programs via a plugin, an extension, or an API (application programming interface & programming interface).

According to our information, the Snapforce CRM software can connect to at least one software platform to facilitate data exchange between applications, increase productivity, and improve workflow.

Setup & Compatibility 

Software in SaaS mode, Snapforce CRM is therefore compatible with most business information systems as well as with most operating systems (OS) such as Mac OS, Windows, and Linux because it is accessible from a browser website (Chrome, Firefox, etc.). This Customer Relation Management package is also accessible remotely (office, home, on the move, etc.) from many mobile devices such as an iPhone (iOS platform) or Android tablet or smartphone. Indeed, it has an application for mobile devices available on the App Store & Play Store. It is essential to have a correct Internet connection and an up-to-date browser.

Other Features

Snapforce CRM is adapted to the needs of companies: SME software, Startup software, VSE software, etc.

This application is recommended for the professions: Direction – Management software, Marketing software, Sales – Commercial software, etc.

This cloud software is used in the sector: General software.

Who uses Snapforce?

Snapforce Call Center software is suitable for small, medium and large call centers. Snapforce offers a great alternative to Five9 for all call centers trying to cut costs.