What is SutiCRM?

SutiCRM is a web-based CRM designed for small and medium-sized businesses that automates sales, marketing, and support processes while providing a 360-degree view of customer data. SutiCRM aims to help businesses capture leads and gain insight into current customers by providing tools such as marketing campaign management, sales force automation, sales forecasting, activity management, and social media engagement.

Users can plan, organize, and track multi-channel campaigns using SutiCRM's marketing campaign management tools. Users can use lead generation campaigns to target specific customer segments and automate lead assignment to the appropriate sales team or person. SutiCRM also has a social CRM feature that allows real-time interaction with existing and potential customers, as well as the ability to sync with Twitter and Google Calendar to stay connected. SutiCRM offers sales force automation (SFA) to help businesses automate tasks such as lead management, lead assignment, territory management via customer segmentation, reports, and sales quota management.

SutiCRM offers features such as customizable quote generation, sales order generation, sales forecasting, customer profiling, and service support in addition to workflow automation tools. Businesses can use the service support function to keep track of problems and create assignable tickets for team members to resolve. Problems that have been resolved can be published to the knowledge base, creating a repository of common or severe issue resolutions.

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