What is Tessitura?

Tessitura customer relationship management (CRM) software is built to help arts, cultural, and entertainment nonprofits manage their processes. Box office ticketing and admissions, fundraising and membership management, reporting, and more are all part of its core features.

Ticket and subscription sales, reserved and open seating arrangements, general and timed entry, receipt printing, order confirmations, mobile ticketing, and more are all managed by the ticketing and admissions module.

Fundraisers can track all forms of donations, including grants, corporate gifts, matching gifts and pledges, soliciting tasks, membership renewals, and details for all types of campaigns, appeals, and special events, in the fundraising and membership module. Tessitura also comes with reporting features, such as standard reports for box office, finance, marketing, development, and membership departments, as well as the ability to customize reports and export data.

  • Easy Ticketing: Make transactions go quickly and efficiently with a user-friendly graphical interface that can handle everything from complex transactions to gift vouchers. With a consolidated ticket inventory, you can get instant sales summaries.
  • Mobility: Customers should be able to purchase subscriptions, tickets, and products using their mobile devices. Include donations, tickets, memberships, and gift cards in a single order using customizable transaction channels.
  • Efficient Admissions: Set the capacity for facilities, events, and time blocks, and set up timed admissions by selling advance tickets for certain dates and times.
  • Flexible Subscription Renewal: Provide renewable subscriptions in one or more venues, with the same seats assigned to each performance. With suggested donations in renewal mailings, you may make renewal more efficient. Full season, peel-off, and customizable packages are available.
  • Managed Group Sales: Keep track of your customers, create payment plans, alter ticket quantities as needed, and record orders with deposits. Automate group check-in and automate discounts depending on parameters.
  • Unified Data View: Use self-service visual analysis to make informed business decisions based on consistent organizational data on behaviors and trends.
  • Accurate Insights: Use metrics to track contributed and earned revenue, compare attendance patterns to prior year's data, and access all transactions through a dashboard.
  • Smooth Tablet Transactions: Take donations, sell tickets and subscriptions, and handle registrations from anywhere with a tablet. Secure payments are ensured by linking transactions to customer records or processing public purchases fast.
  • Customer Service Improvements: Track customer feedback, assign follow-up activities, determine whether complaints are on the rise, and track response timelines.