What features does Zendesk offer?
Zendesk offers the basics, like lead and contact management. You can also track deals in real-time, though you're limited to 2 pipelines max, even with the Enterprise edition.
Where Zendesk really shines is in its extensive array of communication tools, including click-to-call, call recording, a power dialer, and advanced call analytics. It also offers a strong reporting foundation, with 25+ sales reports.
Who uses Zendesk?
As the name suggests, Zendesk is built for small sales teams who want a simple CRM platform. Onboarding is quick and painless, and users can expect to benefit from Zendesk right out of the box-no training required. Sales reps can organize contacts, leads, deals, and tasks to ensure they pursue the right sales opportunity at the right time. It also allows managers to standardize sales processes and monitor team performance at a glance.
Is Zendesk expensive?
Zendesk's most affordable option is limited to three seats. To accommodate larger teams, you must move to the Professional edition for US$ 49/user/month. This may price out some small businesses. Many desirable features, such as task automation and multiple pipelines, are only available at the Enterprise level, which is US$ 99/user/month.
Also, if you also want customer support, that is a separate Zendesk subscription beginning at US$ 49/month/user. Businesses may want to consider competitors, such as Pipedrive, that offer a similar feature set without the same limitations on users, pipelines, and workflows.