If you want to use a robust and reliable CRM system for your sales team, you may be considering Pipedrive CRM. Pipedrive is a simple and straightforward sales CRM that offers an AI assistant, visual pipelines, easy analytics, and a variety of functions to improve your sales cycle. This is also a good example of CRM systems for Nonprofits. You can read more about the CRM here in our Pipedrive Overview.
But Pipedrive CRM is not without its drawbacks. Some companies find the CRM tool limiting, as it’s designed for small companies and focuses primarily on sales features. Before you take the plunge, consider the following alternatives to Pipedrive. We’ve listed our top fifteen alternatives to Pipedrive and the advantages of each CRM system.
What is Pipedrive?
Pipedrive is a popular customer relationship management (CRM) software designed to help sales teams and businesses manage their leads, deals, and communication effectively. Launched in 2010, Pipedrive has gained a strong reputation for its user-friendly interface and comprehensive set of features that streamline the sales process.
Pipedrive offers a wide range of features that cater to the needs of sales professionals and teams. Some of the key features include:
Pipedrive's lead management tools allow users to capture, track, and organize leads efficiently. Users can easily add new leads, set reminders, and follow up on potential customers to improve conversion rates and close deals.
Keeping track of communications with customers is crucial for sales success. Pipedrive enables users to log calls, emails, and other interactions, ensuring that all team members have access to the latest communication history with clients.
Pipedrive's user interface is designed with simplicity and ease of use in mind. The intuitive layout allows sales teams to navigate through the platform effortlessly, making it easy to access essential information and manage tasks efficiently.
To save time and increase productivity, Pipedrive provides automation features. Users can automate repetitive tasks, set up reminders, and create workflows to streamline the sales process.
Reporting & Analytics
Pipedrive offers comprehensive reporting and analytics tools, giving users insights into their sales performance, team activities, and deal progress. These data-driven insights help businesses make informed decisions and identify areas for improvement.
Pipedrive integrates with various third-party applications and tools to enhance its functionality. Integrations with popular apps like Google Workspace, Slack, and Mailchimp ensure smooth data flow and better collaboration across platforms.
Pipedrive offers flexible pricing plans tailored to suit different business needs. The pricing tiers include:
Pipedrive — Pros & Cons
- Intuitive and user-friendly interface.
- Customizable to match specific business needs.
- Efficient lead management and communication tracking.
- Comprehensive reporting and analytics.
- Extensive integrations with other popular tools.
- Some advanced features are only available in higher-priced plans.
- Limited marketing automation compared to specialized marketing tools.
- The mobile app could be more robust and feature-rich.
What benefits does Pipedrive offer to its users?
Pipedrive offers several benefits to its users, including:
- Improved lead management and sales tracking, leading to increased conversion rates.
- Streamlined communication and collaboration within sales teams.
- Enhanced productivity through automation and workflow optimization.
- Data-driven decision-making with comprehensive reporting and analytics.
- Seamless integration with other essential business tools for a more holistic approach to sales.
Why do people look for Pipedrive alternatives?
While Pipedrive is a powerful CRM solution, there are various reasons why some businesses may seek alternatives:
- Price: Pipedrive's pricing may not fit within the budget of certain small businesses or startups.
- Specific Needs: Some businesses might require more specialized features that Pipedrive doesn't offer.
- Industry Fit: Certain industries might have unique CRM requirements that other platforms cater to better.
- User Preferences: Some users may prefer different interfaces or find other CRM systems more intuitive.
Our approach to sourcing data
For our analysis of the best Pipedrive alternatives in 2024, we conducted extensive research by analyzing customer reviews, expert opinions, and industry trends. We focused on key features, pricing, user feedback, and overall performance to identify top contenders.
Research and Data Collection: We begin by conducting extensive research on the topic at hand. This involves gathering information from various reputable sources, including industry reports, whitepapers, academic papers, and credible websites. We also consult official documentation and user manuals from the product or service providers to understand their offerings and features better.
Expert Opinions and Reviews: We seek insights from experts in the field to get a deeper understanding of the subject matter. This could involve interviewing professionals, industry experts, and thought leaders to gather their perspectives and opinions.
User Feedback and Reviews: Understanding user experiences is crucial in evaluating products or services. We analyze customer reviews, testimonials, and feedback from various platforms to gain insights into real-world usage and satisfaction levels.
Comparative Analysis: We compare the product or service under review with its competitors and alternatives. This helps us highlight the unique selling points, strengths, and weaknesses of the subject in question.
Statistical Data Analysis: In some cases, we utilize statistical data analysis to support our findings and draw meaningful conclusions. This could involve using quantitative data from surveys, market research, or other relevant sources.
Vendor and Product Evaluation: We assess the credibility and reputation of the vendors providing the product or service. This includes evaluating their track record, customer support, security measures, and industry standing.
Knowledge and Expertise: Our team comprises experts and researchers well-versed in various domains. They contribute their knowledge and expertise to ensure the accuracy and depth of our analysis.
Regular Updates: We understand the importance of keeping our information up-to-date. Therefore, we periodically review and update our content to reflect the latest developments and changes in the industry.
Unbiased Approach: We maintain an objective and unbiased approach throughout the sourcing and analysis process. Our goal is to provide fair and accurate information to help our audience make informed decisions.
Transparency: We strive to be transparent in our sourcing and citation practices. When using data or insights from external sources, we give proper credit through citations and references.
By following this comprehensive approach, we aim to deliver high-quality and reliable content that meets the needs of our audience and assists them in making well-informed choices.
Here's our full list of the best Pipedrive alternatives 2024
So Pipedrive remains a leading CRM solution with its user-friendly interface and robust feature set. However, businesses with specific requirements or budget constraints might benefit from exploring alternatives that better align with their needs. Our comprehensive list of the best Pipedrive alternatives for 2024 can help businesses make informed decisions and find the right CRM platform to streamline their sales processes and boost productivity.
1. Sales Creatio
The first Pipedrive alternative is Sales Creatio, a great CRM tool with comprehensive sales features, including lead generation, orders and invoices, sales forecasting, and salesforce automation. Pricing for this CRM starts at $US 30/user a month, and a 14-day free trial is available. There’s also a 24/7 support help desk, as well as both phone and online chat support, plus a community forum. However, Creatio’s support packages are not free. You have to subscribe for an added fee.
Compared to Pipedrive, this CRM is better for big teams that need a versatile platform. With just a little technical know-how, Creatio is also a much more customizable alternative to Pipedrive.
monday.com is a popular CRM fitted with project management, collaboration tools, workflows, and automation. Pricing starts at $US 8/user a month with a free trial available. Monday does not have a call center, but there is a dedicated online support team 24/7.
When compared with Pipedrive, monday.com is cheaper to use. The open platform offers more freedom to innovate and build your own apps. Plus, it’s a more comprehensive CRM tool, with project management and marketing features. They are both user-friendly systems, and ultimately the ease of use will depend on whether you prefer Kanban views (Pipedrive) or project boards (monday.com).
Freshsales is part of the Freshworks software suite, and as a CRM it boasts task management, sales customization, and multichannel communication tools. Pricing for Freshsales is very affordable, and unlike Pipedrive, it offers a free version. The ‘Growth’ level plan starts at $US 15/user a month, so it’s comparable to Pipedrive price-wise. Support at Freshales features FAQs and a forum for frequent topics. There’s also a customer support desk available 24/5.
Comparing Freshsales to Pipedrive, it has a longer trial period, a free version, and some unique sales features, such as dynamic forecasting and AI-based deal insights. It’s also more scalable than Pipedrive and can grow with your business.
4. Soffront CRM
Soffront CRM software is an up-and-coming CRM, with automation features for sales, marketing, and customer service. It also offers a suite of tools for digital marketing agencies and franchises. Soffront offers live phone support, plus email and web ticketing.
Compared to Pipedrive, Soffront has a more comprehensive automation toolset, greater customization, and is suitable for large enterprises. It also integrates with social media. It is a larger, and therefore more complex CRM platform.
5. Salesforce Sales Cloud
Salesforce Sales Cloud is well known in the CRM world, with many advanced features such as salesforce automation and an AI-driven platform. If you want a data-driven business, Salesforce is the most intelligent CRM system on the market. The Salesforce app is especially easy to navigate and offers a plentiful range of sales features. Plans for Salesforce Sales Cloud start from $25. Salesforce support features an online help center, as well as 24/7 dedicated and personalized customer support for those who’ve purchased support packages. They also feature native integration with more apps than any other CRM.
When compared to Pipedrive, Salesforce is more scalable. The sales CRM works for every type of business, from solo entrepreneurs to enterprises. It also has AI built into the entire platform and more advanced features. However, its advanced scope means it takes longer to learn than Pipedrive.
[Related Article: Salesforce Alternatives]
6. Groove Sales Engagement Platform
Groove Sales Engagement is a popular CRM tool that expands upon Salesforces’ original feature set. As such, its features include workflow streamlining, campaign automation, and activity tracking. You can purchase specialized solutions for a variety of industries, such as Healthcare, Real Estate, and Financial Services. There is a help center for general support, as well as a dedicated support phone line and email. Groove’s main integration power focuses on Salesforce, allowing customers to use both platforms seamlessly.
In comparison to Pipedrive, the Groove Sales Engagement Platform is much better for bigger work teams and is focused on relationship-based selling (versus Pipedrive’s activity-based selling approach). It also works better for companies that need an industry-specific CRM.
Nimble is a reliable CRM that features social media integration, multichannel communication, contact building, and lead generation and scoring. Pricing starts at $19 per month with a free trial available. Their support comes in the form of both a help center and 24/7 online chat.
Compared to Pipedrive, Nimble is a social CRM. If your company focuses on social selling, Nimble is one of the superior alternatives to Pipedrive.
8. Pipeliner CRM
Pipeliner CRM has a handy toolset, including sales management, lead generation, and workflow automation. Plans start at $25 per month with a free trial available. Support from Pipeliner is varied, with a help center, a customer support online chat, and online training programs all available.
Compared to Pipedrive, Pipeliner CRM is very similar to the alternatives to Pipedrive. They share a similar feature set and are both affordable and easy to use. However, Pipeliner offers better customer support and Pipedrive is a little cheaper.
9. HubSpot Sales Hub
HubSpot has many amazing features for automation, sales, social media, and a dedicated dashboard. The Starter Plan is $45 a month. For the next tier–the Professional Plan–the price jumps to $450/month. Support includes a popular blog with many free resources, a help center, and more personalized support at higher subscriptions. HubSpot integrates with many apps, including Gmail and WordPress.
In comparison to Pipedrive, HubSpot is easy to use for all skill levels, has better customization tools, and works well with all business sizes. However, Pipedrive is better than HubSpot in terms of affordability and has straightforward subscription plans.
Zoho is good for teams that need lead management, workflow automation, deal management support, and contact management. It’s free for up to 3 users, but beyond this, it costs $14 a month on the basic annual plan. Zoho features a help center, online training programs, but also comes with dedicated setup support for both new and existing customers. It features many third-party integrations, including Google Suite and Shopify.
Compared to Pipedrive, Zoho is much better for both big and small teams and comes with many more features, such as social media integration and marketing automation.
11. Zendesk Sell CRM
Zendesk Sell is well known worldwide and comes with many helpful features and is one of the alternatives to Pipedrive. These include a sales dashboard, email automation, customer analytics, and both lead and contact management. Pricing for Zendesk starts at US$19/user/month for up to three users. If you need more seats, you must upgrade to the Professional Plan, at US$ 49 per user per month. Support at Zendesk features a help center, a feature blog, and a community forum.
In comparison to Pipedrive, many prefer the Zendesk UI. It also works for small and large businesses. On the downside, Zendesk Sell limits the number of sales pipelines you can create.
12. Nutshell CRM
Nutshell CRM has features like sales automation, email marketing, and pipeline management. Prices start at $19 a month when billed annually and a free trial is available. Support includes a help center, a feature blog, and a phone line. Nutshell also features many software integrations, including Google Suite and Outlook.
When compared to Pipedrive, Nutshell CRM comes packaged with much better support, as well as more in-depth marketing management tools for small businesses. Additionally, it focuses on B2B sales.
13. Insightly CRM
Insightly is a beautiful and intuitive CRM, featuring lead routing, workflow automation, email tracking, project management, and sales automation. It comes with a free version, but upgrade plans start at $29 a month when billed annually. Support includes a help center, but more dedicated support is only available once an account is created, and via subscription level. Insightly also integrates with many apps, including Dropbox and OneDrive.
In comparison to Pipedrive, Insightly offers a more visual platform and project management tools.
14. MD 365
A well-known CRM thanks to its famous founder, Microsoft. Dynamics 365’s main features include customer insights, workflow automation, and sales streamlining. Prices for the Sales Plan start at $65/user/month, and pricing tends to spiral from there if more features (such as customer insights) are required. This CRM features both phone and ticket support for all customers with the ability to purchase 24/7 support access. Microsoft Dynamics 365 is unique in offering specific Cortana integration and also integrates natively with Outlook.
Compared to Pipedrive, this CRM toolset is great for small to large businesses of all sizes, which Pipedrive struggles with. It also offers more detailed analytic reports. However, the size of the platform and cost make Pipedrive a better choice for smaller businesses.
15. Oracle CRM
Oracle CRM is a solid sales performance CRM tool and one of the alternatives to Pipedrive, with features including sales forecasting, lead streamlining, and company-wide customer insights. Pricing for this CRM starts at $129 a month, with no free trial. They also have a help desk and forum, with general phone and chat support on hand for customers as well. When it comes to integrations, there is a separate package available to purchase for major apps, such as Salesforce and Google Suite.
When compared with Pipedrive, Oracle CRM has many more features, including lead generation and marketing automation, which also explains the higher price point. It’s also a much better CRM for medium to large businesses. It is a more complex CRM platform and takes longer to learn.
In conclusion, Pipedrive is a powerful and user-friendly customer relationship management (CRM) software that offers a wide range of features to help sales teams and businesses manage their leads, communication, and sales processes effectively. With its intuitive interface, automation capabilities, and comprehensive reporting tools, Pipedrive has become a popular choice among sales professionals.
However, like any software solution, Pipedrive may not be the perfect fit for everyone. Some businesses may find its pricing plans restrictive or may require more specialized features that Pipedrive doesn't offer. Additionally, certain industries may have unique CRM requirements that other platforms cater to better.
In our analysis of the best Pipedrive alternatives for 2024, we followed a rigorous and comprehensive approach to sourcing data. This included extensive research, expert opinions, user feedback, comparative analysis, and statistical data analysis. Our aim is to provide accurate and reliable information to help businesses make informed decisions about the CRM platform that best suits their needs.
We acknowledge that the CRM landscape is ever-evolving, and new alternatives may emerge as technology advances. Therefore, we commit to regularly updating our content to ensure its relevance and usefulness to our audience.
Ultimately, whether you choose Pipedrive or one of its alternatives, the key is to find a CRM solution that aligns with your business requirements, budget, and long-term goals. A well-chosen CRM system can significantly enhance your sales processes, boost productivity, and foster better customer relationships, leading to greater success for your business.