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15 Best Microsoft Dynamics Competitors & Alternatives in 2024

If you`re looking for the best Microsoft Dynamics alternatives that are perfect for your business needs, this in-depth review is for you.

Noah Jay Hendricks
Written by
Noah Jay Hendricks
Noah Jay Hendricks
Noah Jay Hendricks

When not knee-deep in his vegetable garden, wrestling with weeds, Noah can be found daydreaming about engaged and happy customers who never have to worry about their CRM because it’s working for them, not against them.

More from Noah Jay Hendricks

Published: Jan 27, 2023

| Last updated on Apr 10, 2024

| 35 mins read

What is Microsoft Dynamics?

microsoft-dynamics-365

Microsoft Dynamics is a platform that combines CRM and ERP and offers a variety of integrated solutions to help companies conduct multiple tasks and smoothly run operations.

In addition to Microsoft Dynamics, there are also such robust CRM systems as:

This CRM software includes a wide range of features that give businesses total visibility and control, such as editable grids, sitemap designers, and strong business intelligence (BI). The best feature of the Microsoft Dynamics CRM system is that it has a simple-to-use dashboard that can be customized to show priorities and sales information on a single interface.

Additionally, the Microsoft Dynamics CRM system offers a variety of cloud-based company apps that support mobile device operations and let sales managers and many other users work on the go.

Key Microsoft Dynamics CRM features

The most popular features of Microsoft Dynamics CRM include:

  • Customer data insights: Easily find data and sales insights using AI.
  • Data unification: Organize sales pipelines and data across all integrated systems.
  • Customer service dashboard: Lets teams analyze their interactions with customers and determine where they can improve.
  • Real-time customer interaction alerts: Get quick updates on significant customer interactions with your company.
  • Versium Predict: Improves the ability of your sales or marketing team to forecast customer purchases.

Microsoft Dynamics pricing

This platform's pricing is flexible. The most detailed information you can find on its pricing page.

  • Customer Data Platform (Customer Insights):  costs $1,500 per tenant per month for the first Dynamics 365 application.
  • Professional (Sales): costs $65 per user per month.
  • Enterprise (Sales): costs $95 per user per month.
  • Premium (Sales): costs $135 per user per month.

[Related Article: 8 Best Copper CRM Alternatives to Use in 2023]

Microsoft Dynamics competitors comparison table

CRM vendor

Best for

Pricing

Rating on Capterra

Salesforce

Best Microsoft Dynamics alternative for personalized customer experience.

Starting at $25 per user per month.

4.4/5

ClickUp

Best MS Dynamics 365 alternative for customer service.

Starting at $5 per user per month.

4.7/5

HubSpot

Cheaper Microsoft Dynamics competitor if you have a limited budget.

Starting at $45 per user per month.

4.5/5

Oracle NetSuite CRM 

Most similar to the Microsoft Dynamics system.

Contact the vendor.

4.1/5

Pipedrive

Best Microsoft Dynamics 365 alternative for team collaboration.

Starting at $14 per user per month.

4.5/5

Freshsales

Best Microsoft Dynamics CRM alternative for mobile apps.

Starting at $9 per user per month.

4.5/5

Copper 

The most flexible Microsoft Dynamics competitor.

Starting at $29 per user per month.

4.4/5

Zoho CRM

Best free Microsoft Dynamics replacement.

Starting at $7 per user per month.

4.3/5

Pipeline 

Best Microsoft Dynamics CRM alternative for small businesses.

Starting at $25 per user per month.

4.4/5

Nimble CRM  

Best Dynamics 365 CRM alternative for lead tracking and social media browsing.

Starting at $24.90 per user per month.

4.4/5

Creatio 

Best Microsoft Dynamics alternative for workflow automation.

Contact the vendor.

4.8/5

SAP 

Best Microsoft Dynamics alternative for e-commerce.

Visit the SAP website.

4.2/5

Apptivo 

Best Microsoft Dynamics 365 competitor if you want to scale up your business.

Starting at $10 per user per month.

4.4/5

Insightly

Best Microsoft Dynamics alternative for business intelligence.

Starting at $29 per user per month.

4/5

monday sales CRM

Best Microsoft Dynamics CRM competitor for project management.

Starting at $8 per user per month.

4.6/5

[Related Article: 15 Best Zendesk Alternatives 2023 (Free & Paid Zendesk Replacement)]

Top 15 Microsoft Dynamics competitors to think about

If you're looking for a new Microsoft Dynamics alternative, check out these 15 solutions that can meet better your company`s needs.

1. Salesforce

- Best Microsoft Dynamics alternative for personalized customer experience.

salesforce-findmycrm-1

Salesforce CRM is an integrated platform that enables companies to communicate with customers efficiently. Salesforce provides a 360-degree view of the clients for your departments, allowing you to offer individualized interactions.

Salesforce CRM can be easily set up to work according to the needs of your customers based on their business kinds, roles, and sectors. The system gives businesses deep insight into important client data to close more deals.

Finally, this one of Microsoft Dynamics 365 alternatives provides you with your very own company-branded mobile app. As a result, team members are more productive and you are always in control of your business.

Key features:

  • Contact management.
  • Send personalized messages to potential clients.
  • Lead management.
  • Opportunity management.
  • Easy workflow setup with marketing automation features.
  • Real-time analytics, customer support, and commerce modules.

Pros:

  • Configurable dashboard.
  • Automated industry workflows that are easy to use.
  • For many users, using social media functions is simple.

Cons:

  • There is no free version.
  • Complicated.
  • Difficult to use technical support.

Pricing:

  • Sales Cloud Essentials: costs $25 per user per month, billed annually.
  • Sales Cloud Professional: costs $75 per user per month, billed annually.
  • Sales Cloud Enterprise: costs $150 per user per month, billed annually.
  • Sales Cloud Unlimited: costs $300 per user per month, billed annually.

2. ClickUp

- Best MS Dynamics 365 alternative for customer service.

clickup-findmycrm

The sales and marketing teams can align, communicate more effectively, and stay up to date on tasks and data with the help of ClickUp's team collaboration and project management tools. The free version of this one of Microsoft Dynamics CRM alternatives, which includes a flexible range of options, is ideal for small businesses on a limited budget who want to save costs and remain productive.

This platform makes it simple to create high-level views on client lifetime value, usual deal sizes, and much more to monitor data in one place. In order to improve team collaboration across deals and onboard customers in a single hub, ClickUp's effective data management capabilities break silos by speeding up interactions. ClickUp offers various integrations, including Google Drive, Evernote, Slack, and Dropbox to assist teams in centralizing Workspaces.

Key features:

  • Simple client onboarding to boost interactions and customer loyalty.
  • 10+ customized project management views to display your orders and sales pipeline.
  • Custom fields to keep track of orders, and customer satisfaction, or to add client information for improved sales funnel management.
  • Email integration platform integrates easily with businesses.
  • Save time by automating marketing campaigns, sales pipelines, and other tasks.
  • Analytics and reporting tools to monitor and measure your KPIs.

Pros:

  • A comprehensive free plan with lots of features.
  • Software for companies of all sizes.
  • Outstanding customer service.
  • Simple data import from other tools.
  • Revenue management features.
  • Large selection of CRM templates.

Cons:

  • Lack of AI prediction tools.

Pricing: 

  • Free plan: available for unlimited users.
  • Unlimited: costs $5 per user per month, billed annually.
  • Business: costs $12 per user per month, billed annually.
  • Business Plus: costs $19 per user per month, billed annually.
  • Enterprise: contact the sales team for more details.

3. HubSpot

- Cheaper Microsoft Dynamics competitor if you have a limited budget.

hubspot-findmycrm-2

HubSpot CRM is a powerful small business CRM platform with accounting software to manage business operations, communications, sales data, and more. Beginners and experienced SaaS users can use it anywhere and at any time because it is free, simple to use, and has a variety of comprehensive features. It also enables you to save the full customer and business profiles with visual cues.

Additionally, you may automate crucial CRM processes like internal team notifications and marketing emails, allowing you to build a knowledge base of instructions and guides for your clients.

As a certified Google partner, HubSpot CRM provides products for all sectors and business types. It smoothly integrates with Cortana, GoChime, Pipedrive CRM, Gravity Forms, and other business software.

Key features:

  • An intuitive dashboard that provides you with an overview of your latest KPIs and activity.
  • Drag-and-drop communicator for quicker collaboration and communication.
  • Ticketing system for excellent client support and customer service.

Pros:

  • Simple to set up and use.
  • Reasonably priced.

Cons:

  • It requires some learning.
  • This is not an all-in-one tool.
  • It's difficult to change templates.

Pricing:

  • Free Plan: available for unlimited users.
  • CRM Suite Starter: starts at $45 per month.
  • CRM Suite Professional: starts at $1,600 per month.
  • CRM Suite Enterprise: starts at $4,000 per month.
  • Sales Hub: starts at $45 for 2 users per month.
  • Marketing Hub: starts at $45 per month.
  • Service Hub: starts at $45 for 2 users per month.

4. Oracle NetSuite CRM

- Most similar to the Microsoft Dynamics system.

oracle-netsuite

Oracle NetSuite CRM is often used as an alternative to Microsoft Dynamics. With a cloud-based sales CRM, you receive a constant flow of data based on the stages of your customer engagement.

The system includes traditional and cutting-edge features to help your business grow and make an income while giving you a real-time 360-degree view of your customer's actions. Your sales staff can then implement proactive strategies throughout the sales process with this integrated CRM platform.

Key features:

  • Sales pipeline management and customer information.
  • Sales automation.
  • E-commerce marketing automation.
  • Sales forecasting.
  • Partner relationship management.
  • Customer support management.
  • Third-party integrations.

Pros:

  • Intuitive user interface.
  • Automatic update process.
  • Accessible data storage.
  • Customizable mobile application.

Cons:

  • Sometimes can be slow.
  • Difficult to create advanced searches or reports.

Pricing:

This one of Microsoft Dynamics 365 competitors doesn't make its pricing plans available to the public. Anyone interested in their services should get in touch with the vendor to schedule a consultation to draft an affordable subscription plan tailored to their budget and preferences.

5. Pipedrive

- Best Microsoft Dynamics 365 alternative for team collaboration.

pipedrive-findmycrm

Pipedrive is the perfect option if your business' sales staff needs a straightforward yet effective platform for managing daily task organization and sales and marketing campaigns. Lead management is made easier by the platform's clear layout. As soon as you log on to Pipedrive, you'll see an overview of your sales pipeline and be able to focus on the deals you want to close as quickly as possible.

The platform offers a goal and activity function that enables you to see the tasks that need your immediate attention and provides you with a status on your ongoing projects. Additionally, Pipedrive easily connects to popular email service providers like Outlook, Gmail, and Yahoo! allowing you to send and receive messages without leaving the CRM. Moreover, it integrates with Zapier, Trello, and Google Maps.

Key features:

  • Workflow automation.
  • Strong API.
  • Email tracking.
  • Sales reporting and analytics.

Pros:

  • Easy to use.
  • User-friendly interface.
  • Support is available round-the-clock.

Cons:

  • There are limited third-party integrations.

Pricing:

  • Essential plan: costs $14 per user per month, billed annually.
  • Advanced plan: costs $29 per user per month, billed annually.
  • Professional plan: costs $49 per user per month, billed annually.
  • Power plan: costs $64 per user per month, billed annually.
  • Enterprise plan: costs $99 per user per month, billed annually.

6. Freshsales

- Best Microsoft Dynamics CRM alternative for mobile apps.

freshsales-findmycrm-1

Freshsales customer relationship management software is designed for businesses that work quickly and need a single point of contact with leads. With an easy-to-use user interface, this one of Microsoft Dynamics CRM competitors enables teams to gather, manage, and interact with leads. Strong features of this CRM program include AI-based lead scoring, phone and email capabilities, customizable dashboards and reporting, and workflow automation.

Other Freshdesk products, like Freshcaller, can be easily integrated with Freshsales CRM. Freshsales CRM also makes use of an open API system, allowing you to integrate it with programs your company usually uses, including Mailchimp, Google Calendar, and QuickBooks.

Key features:

  • Advanced customization.
  • Lead scoring.
  • Multiple pipeline management.
  • Intelligent workflows.
  • Event tracking.
  • In-depth reporting.

Pros:

  • Clear and easy to use.
  • Provides powerful features.
  • Adaptable sales process.
  • Responsive development team.

Cons:

  • Lacking options for information export.
  • Very few accessibility options.

Pricing:

  • Free plan: available.
  • Growth plan: costs $9 per user per month, billed annually.
  • Pro plan: costs $39 per user per month, billed annually.
  • Enterprise plan: costs $59 per user per month, billed annually.

7. Copper

- The most flexible Microsoft Dynamics competitor.

_copper

Copper is included in our list of Microsoft Dynamics alternatives due to its excellent relationship managing features. With better interactions from your sales and marketing strategies, the software enables you to increase customer satisfaction.

This tool was designed for CRM systems with flexibility as its primary feature. It combines productivity features, analytics tools, and collaboration solutions and wraps them all together in one simple UI. You can streamline your workflow for visibility into your pipeline and automate essential business operations to boost efficiency.

Key features:

  • Email open tracking.
  • Email templates.
  • Custom fields.
  • Goal tracking.
  • Activity reporting.
  • Business operations forecasting.
  • Third-party integrations.

Pros:

  • User-friendly UI.
  • Highly customizable.
  • Powerful API.
  • The quick answer from customer service.

Cons:

  • There is no free version.
  • Some users say they have trouble with canceling.

Pricing:

  • Basic plan: costs $29 per user per month, billed annually.
  • Professional plan: costs $69 per user per month, billed annually.
  • Business plan: costs $134 per user per month, billed annually.

8. Zoho CRM

- Best free Microsoft Dynamics replacement.

zoho-findmycrm

One of the more flexible Microsoft Dynamics competitors is Zoho, which lets you customize products, landing pages, and customer journeys while optimizing workflows. Additionally, the program is simple to learn and you can modify its menus to meet the CRM requirements of your business.

This CRM software is excellent at streamlining the sales process and giving companies an omnichannel platform. Zoho enables teams to engage with both new and existing clients through email, phone, social media, and other platforms. It also easily integrates with third-party platforms.

Key features:

  • Social CRM.
  • Calendar management.
  • Interaction tracking.
  • Email tracking.
  • Smart Chat.
  • Forecasting.
  • Compatible with over 400 programs, such as HubSpot, PayPal, and Mailchimp Calendar management.

Pros:

  • Easy to use.
  • The free version offers many useful features.
  • You can monitor engagement.

Cons:

  • Unattractive design that can turn users away.
  • Bugs and errors can make it difficult.
  • Some users complain about customer support problems with complex issues.

Pricing:

  • Free plan: available.
  • Zoho CRM Bigin: costs $7 per user per month, billed annually.
  • Standard plan: costs $14 per user per month, billed annually.
  • Professional plan: costs $23 per user per month, billed annually.
  • Enterprise plan: costs $40 per user per month, billed annually.
  • Ultimate plan: costs $52 per user per month, billed annually.

9. Pipeline

- Best Microsoft Dynamics CRM alternative for small businesses.

pipeline

Pipeline CRM is well-liked by small businesses because it enables users to qualify leads, manage contacts, and track prospects in a single cloud-based application. This one of MS Dynamics' alternatives offers 3D charts and daily real-time status updates for sales management and customer relationship management.

Key features:

  • Tools for sales acceleration increase the conversion rate and reduce the sales cycle.
  • Nurture leads.
  • Shared pipeline.
  • Users can save as much information as they want in the custom data field.
  • Email tracking.
  • Email and app integration.
  • Mass import of already existing data.

Pros:

  • A 14-day free trial to decide which paid plan is most suitable for you.
  • The CRM system is easy to set up.
  • Simple user interface for customer relationship management.
  • A detailed and user-friendly dashboard for sales teams.
  • Easily accessible.

Cons:

  • The free version isn`t available for a lifetime.
  • Limited integrations with third-party websites.

Pricing:

  • Start plan: costs $25 per user per month, billed annually.
  • Develop plan: costs $33 per user per month, billed annually.
  • Grow plan: costs $49 per user per month, billed annually.

10. Nimble CRM

- Best Dynamics 365 CRM alternative for lead tracking and social media browsing.

nimble

This top CRM software is one of the Microsoft Dynamics alternatives on our list because it focuses on communication and helps companies stay in touch with leads and customers easier. Nimble CRM includes sophisticated lead management workflow capabilities that are beneficial to teams in small and large businesses.

In order to better segment clients, it also offers a user-friendly way to manage messages and social media. You can use the prospector tool to find valuable contacts from other websites by visiting a company's website. Once the contacts are in your database, you can classify them accordingly and use the custom field options to make tags and create a flexible list.

Key features:

  • Message tracking.
  • Email tracking.
  • You can view who is engaging with you using the Signals function.
  • Social media browsing without leaving the program.
  • Third-party integration.

Pros:

  • Easy to use.
  • Customizable.
  • Simple collaboration.
  • Enhance lead management efficiency.

Cons:

  • There is a learning curve.
  • The prospector tool has a monthly limit of 10 contacts per user.
  • There are issues with the mobile app.

Pricing:

This CRM system has a unique approach with only one pricing option.

  • Nimble Business: costs $24.90 per user per month, billed annually.

11. Creatio

- Best Microsoft Dynamics alternative for workflow automation.

creatio

Creatio is a comprehensive platform that offers CRM software for sales, marketing, and customer service in addition to being a powerful tool for creating automated workflows. Businesses can benefit from effective lead management, sales forecasting, and quicker project fulfillment with Marketing Creatio, Sales Creatio, and Service Creatio. The modules also offer a 360-degree customer view, which combines all important client data into a single system and ultimately leads to higher levels of customer service. 

Key features:

  • Lead management.
  • Opportunity management.
  • Workflow automation.
  • User-friendly UI.
  • A wide range of templates and widgets.
  • Strong API.
  • Third-party integration.
  • Mobile apps for iOS and Android.

Pros:

  • Easily manage and monitor all communications.
  • Automate tasks using workflow.
  • Use internal notifications to stay on track.
  • Effective market segmentation features.
  • Understanding contacts and/or accounts is simplified with historical data.

Cons:

  • Learning how to use each function requires time.
  • Many features and capabilities may be overwhelming for some users.

Pricing:

Visit Creatio's website and enter the details of your company's requirements to get prices.

12. SAP

- Best Microsoft Dynamics alternative for e-commerce.

sap crm

SAP is a popular name in business software and offers many products including CRM, ERP, supply chain management, and human capital management. The company is also known for celebrity collaborations, such as one with the pop group Coldplay. Overall, if you run an e-commerce business, this is a great Microsoft Dynamics replacement.

Key features:

  • Customer data management.
  • Marketing features to plan campaigns and target the right audiences.
  • Complete business automation.
  • Accurate analytics and real-time reporting.
  • Features that are designed to meet industry-specific requirements. 
  • Access to important data anytime, anywhere.

Pros:

  • Providing work efficiency.
  • Boost performance.
  • Extensive features.
  • Appropriate for all business dimensions.
  • There is e-commerce integration.
  • Data cannot be replicated.

Cons:

  • Complexity – requires consultants to install and maintain.
  • Poor UX/UI with an outdated, clunky look.
  • Implementations that take a long time.

Pricing:

To learn more about trials and pricing, visit the SAP website.

13. Apptivo

- Best Microsoft Dynamics 365 competitor if you want to scale up your business.

appvito

Apptivo is a reliable CRM and business solution for smaller businesses, such as startups, who prioritize growth in terms of expanding their contact networks as well as boosting sales and profits. As a result, it`s one of the solid Microsoft Dynamics CRM competitors for expanding businesses.

Key features:

  • Contact management.
  • Campaign management.
  • Email marketing.
  • Project management.
  • Lead management.
  • Opportunity management.
  • Invoicing.
  • Knowledge databases.
  • API and integrations.
  • Mobile apps.

Pros:

  • Easy to onboard and learn the software.
  • The platform is broken down into individual apps which you can get alone or all together.
  • Outstanding mobile apps and 24-hour support.

Cons:

  • Performance sometimes seems sluggish.
  • There are various customizable features and options which might be confusing sometimes.
  • There are times when a page loads slowly.

Pricing:

  • Lite plan: costs $10 per user per month, billed annually.
  • Premium plan: costs $15 per user per month, billed annually.
  • Ultimate plan: costs $25 per user per month, billed annually.
  • For Enterprise plan prices, contact the sales team.

14. Insightly

- Best Microsoft Dynamics alternative for business intelligence.

insightly-findmycrm

Insightly CRM is a reliable platform and Microsoft Dynamics alternative for BI and analytics. Overall, Insightly is excellent for project management as well as basic sales, service, and marketing. It allows the sales team to build a relationship with the customer and allows you to track relevant lead information. This CRM software provides a wide range of marketing solutions within your system.

Key features:

  • Lead routing.
  • Email marketing.
  • Custom fields and filters.
  • Custom dashboards.
  • Integration with third-party tools.

Pros:

  • "Forever free" plan for a maximum of two users.
  • A wide range of features for all business sizes.
  • Friendly support team.

Cons:

  • Best marketing features are only available to high tiers.
  • Integrations between some apps frequently fail.
  • It is unclear what each plan includes.

Pricing:

  • Plus plan: costs $29 per user per month, billed annually.
  • Professional plan: costs $49 per user per month, billed annually.
  • Enterprise plan: costs $99 per user per month, billed annually.

15. monday sales CRM

- Best Microsoft Dynamics CRM competitor for project management.

monday

monday sales CRM help you manage teams and projects without using messy spreadsheets. The platform gathers all of your data from various productivity tools so you can manage them on one dashboard whether you're working with colleagues in the same office, from home, or while on the go.

monday sales CRM's customizable features make it simple for you to manage client deliverables, track prospects, and follow up on pending deals or tasks in your workflow pipeline. You can filter, sort, and make changes to tasks and data while the platform takes care of tracking all revisions and updates made.  As a result, you have a visual representation of every activity that took place during a project.

Key features:

  • Project data visualizations and dashboards.
  • Project automation.
  • Deep and extensive integrations.
  • Apps Marketplace.
  • Intuitive user interface.
  • Reporting & Analytics.
  • 24/7 customer support.

Pros:

  • Easy-to-use interface.
  • Collaboration tools that mimic social media.
  • Wide range of online training and self-help resources.

Cons:

  • Long learning curve for beginners.
  • Gantt charts and timelines are limited to higher pricing plans.

Pricing:

  • Free trial: 14 days.
  • Individual: free for up to 2 seats.
  • Basic: $8 per user per month, billed annually.
  • Standard: $10 per user per month, billed annually.
  • Pro: $16 per user per month, billed annually.
  • Enterprise: Get in touch with the sales team for a custom plan.

[Related Article: 10 Best CRM for Startups in 2023 (Free & Paid Tools)]

Which of the Microsoft Dynamics 365 competitors is more suitable for you?

Salesforce, Oracle NetSuite, and SAP are the most suitable alternatives if you want an excellent Microsoft Dynamics replacement. Microsoft CRM-certified users can easily switch to any of these platforms and continue to enjoy powerful CRM functionalities.

Salesforce is a renowned CRM solution that offers a wide range of features and customization options. It provides robust sales and marketing tools, as well as advanced analytics and reporting capabilities. With Salesforce, businesses can efficiently manage their customer relationships and streamline their sales processes.

Oracle NetSuite is another top-notch alternative to Microsoft Dynamics. It offers a comprehensive suite of CRM and ERP solutions, allowing businesses to manage their sales, marketing, and customer service operations seamlessly. NetSuite provides real-time visibility into customer interactions, enabling businesses to deliver personalized experiences and build strong customer relationships.

SAP is a well-established player in the business software market. It offers a suite of CRM solutions that cater to the specific needs of different industries. SAP's CRM software provides advanced customer data management, marketing automation, and analytics capabilities. With SAP, businesses can gain valuable insights into customer behavior and preferences, driving targeted marketing campaigns and improving customer satisfaction.

While Microsoft Dynamics 365 CRM is a powerful solution, it's important to consider alternative CRM vendors as they offer unique features and capabilities that may better suit your business requirements. Each of the listed CRM vendors has its own strengths and can provide an effective Microsoft Dynamics alternative. It's worth exploring these options to find the CRM solution that best aligns with your business goals and objectives.

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Noah Jay Hendricks

When not knee-deep in his vegetable garden, wrestling with weeds, Noah can be found daydreaming about engaged and happy customers who never have to worry about their CRM because it’s working for them, not against them.

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